Case Study: Verichek

Company: Verichek HQ: Bethel Park, PA

Industry: Metal / 22 years as metal analysis leader

Verichek Technical Services, founded in 1922, serves the needs of the metals industry by supplying metal analyzing spectrometers and servicing of equipment in the United States and Canada. With their travelers on the road, it’s important for Verichek to manage costs, streamline their program and integrate with their travel management company.

THE CHALLENGE
Verichek was frustrated with the lack of functionality in the Concur online booking and expense management platforms.

“It had numerous shortcomings and didn’t really meet our expectations,” said Jeff Froetschel, Accounting Manager, Verichek. “Concur didn’t provide the capabilities they stated it would, and when we needed support, it was difficult to get a response from anyone on their team.

Verichek started their search for a new travel technology provider. They were looking for a solution with the same capabilities as Concur, but with improved customer service and compatibility with their travel management company.

“We looked at a number of different systems throughout the year,” said Froetschel. “Some didn’t offer integrated travel and expense solutions and others were too expensive.”

During Verichek’s search, they discovered challenges with many of the technology platforms – everything from a difficult-to-use interface to time consuming reconciliation and accounting.

THE SOLUTION
Verichek was determined to find a solution that was user friendly and technologically robust, while answering the needs and expectations of everyone on their team. With the help of their travel management company, Verichek found a solution focused on the end-user with enhanced functionality and accessibility that encourages engagement while being totally secure.

“With Deem we’ve found solutions to our biggest pain points,” said Froetschel.
Verichek deployed Etta, powered by Deem, to their travelers. Employees are now saving time and money managing their travel and submitting expenses.

“We spent a substantial amount of time consulting with our travelers, and they find it easier and more reliable than Concur due to minimal down time and actual responsiveness from customer support.”
- Jeff Froetschel

“Our customers need solutions that meet the requirements of an entire workforce,” said David Grace, President, Deem. “That’s why we deliver a complete, adaptable travel platform that caters to any corporation. By giving travelers a fast and efficient travel platform, a business can get more done while making corporate travel better for everyone.”

THE RESULTS
Verichek implemented Deem’s platform in less than six weeks with minimal technological requirements or complex administration. Travelers are happy with the new corporate travel solution and Froetschel’s team love the self service and efficient environment.

“We can set policies much faster than we ever could with Concur, and assisting travelers when they need it is super easy,” said Froetschel. “It’s saving everyone time and money. We love it.”