Deem Release Notes
Release Highlights
Travelfusion Bags
Travelers can add a paid bag to their flight reservation and pay for it at checkout (applicable to some Travelfusion airlines).
Delegate View
Travel Arrangers can now view the trips booked for all of their delegated travelers. The ability to book, modify, and cancel for delegates will follow shortly.
EcoCheck
As travelers reserve flights, hotels, and rental cars, EcoCheck provides accurate carbon emissions data and scores, to help lower the environmental impact of your corporate travel program.
Virtual Pay
Customers who have enabled Virtual Pay in their configuration will now be able to book and pay for hotel reservations using Virtual Pay.
Delegate Booking
Travel arrangers can book and manage trips on behalf of their delegated travelers anytime, anywhere.
Trip Status
Travelers can easily check on the status of their booking on the trip details page (i.e. Confirmed, Completed, Ticketed etc.).
Hold Trip
Travelers can hold a trip from an iOS mobile device and continue booking their held trips* either on a mobile device or a desktop/browser.
*Based on site configuration.
Booking Not Allowed
A Booking Not Allowed notice will appear when travelers select an out of policy flight, based on a site’s display configuration.
Unused Tickets Details in Post Booking
When a traveler makes a booking using ticket credit, the price details section and Trip Cost summary screen have been updated to show that the credit has been applied.
Share Trip
Share Trip button has been added to the Trip Confirmation screen and the Held Trip Confirmation screens to making it even easier to share upcoming or held trip details via email.
Tiered Cost Allocation Update
Limits have been removed for the number of tiered cost allocations displayed.
Book Again
Book again automatically selects the same departure and arrival locations, flight options, hotel selection, and car rental selection, allowing the traveler to quickly book the same trip again.
Multi City Flights Booking
Travelers can now book up to six cities per trip with multi-city flights.
Car SafetyCheck
Travelers can view health and safety information from car rental companies.
View Car Service and Rail Reservations
Travelers can now view upcoming Car Service and Rail reservations.
Gender Marker Update
Travelers will now be presented with new gender marker options in the purchase page in the booking flow. With this update, travelers can see Mx. in the title dropdown list and non-binary/unspecified (x) in the gender dropdown list. The new gender marker option provides travelers and agencies consistency across travel documentation, TSA, and passport requirements.
Hybrid Car Rental Icon
The hybrid icon has been added to the car rental experience on Android. The hybrid icon is displayed on the car rental search results, car rental detail, review trip car rental detail, and on the post booking car rental detail screens. Travelers will also be able to filter by hybrid fuel type.
Virtual Pay on Android
Customers with Virtual Pay enabled on their site will be able to book hotels using the Virtual Pay option during checkout.
Push Notifications
Push notifications have been enabled for flight status updates.
EcoCheck
As travelers reserve flights, hotels, and rental cars, EcoCheck provides accurate carbon emissions data and scores, helping to lower the environmental impact of corporate travel programs.
View Held Trips
Travelers can view and continue booking trips that were placed on hold from desktop.
Additional EcoCheck CO2 Comparison
Number of smartphone charges have been added to the EcoCheck details page. Travelers have access to reliable CO2 information to help them make more sustainable choices.
Recent Searches
Travelers can view and select from their last four searches. Recent searches will be displayed in the recent searches section.
Additional EcoCheck CO2 Comparison
“Number of smartphone charges” has been added as a CO2 comparison on the EcoCheck details page.
TravelFusion Baggage Selection
Travelers will be able to save time when they add and pay for their baggage at checkout when booking a Travelfusion carrier. This is available for one-way trips. Round-trip and multi-city will be available soon.
Hold Trip
Travelers can hold their trip from their Android mobile device and continue booking their held trips* either their Android mobile device or on desktop/browser.
Unused Tickets Opt in/out
Travelers will be able to opt-out of applying unused tickets credit at checkout and will be able to select a different method of payment.
Support Screen
Travelers can access new Help Center support articles for detailed information.
Expand Non-stop Flight Search
When there are no results in a non-stop flight search within a certain time range, the time range will be expanded to “anytime” to expand the search. Travelers will see all options available for non-stop flights, even if it’s outside their specified time range.
iOS Releases
Release 1.86
UI updates added to the passport section during the checkout process
- Passports will now show in a new Documents section along with Known Traveler Numbers and Redress
- User can edit an existing passport
- UI will highlight if the passport is expired
Release 1.84
NDC Badging
An NDC badge now displays in search results and an NDC acknowledgement section has been added to checkout.
Release 1.82
Reference Points – Search Nearby Hotels
Travelers can now select a reference point on the map, and can choose to search for hotels near this reference point.
Phone Country Code Field
- A Country Code field has been added to the Edit Traveler Details screen.
- If a phone number has been added in the user profile, this field will be automatically populated.
- If a user adds a new phone number, they will be able to select the country and see the corresponding flag icon.
Release 1.8
SSO External Browser
Single sign-on (SSO) users will be directed to an external browser to complete their single sign-on. This will ensure that any company with MDM policies will have a seamless experience.
Release 1.81
Book Tab Error State
When the book tab cannot load, an error message will display with an option to try again.
Reference Points
Travelers can easily find a company’s reference points on the search page.
Release 1.79
Service Fees
Configured service fees for specific airlines, hotels or car rental services will be listed as additional details throughout each step of the booking flow.
Release 1.76
Partial Trip Confirmation
The confirmation success screen now highlights confirmed segments and unconfirmed segments. (i.e. when a trip is booked for flight and hotel, but the hotel reservation fails)
Release 1.74-1.75
Car Rental Out of Policy
Out of policy reasons are displayed in the car rental detail screen.
Car Rental Custom Label
Travel Managers and Admins will be able to add custom labels for car rentals.
Out of Policy Update
Out of policy reasons are displayed in the flight detail view.
Release 1.72
Book Again
Book again automatically selects the same departure and arrival locations, flight options, hotel selection, and car rental selection, allowing the traveler to quickly book the same trip again.
Copy PNR and Booking Reference Numbers
Travelers can copy the PNR and booking reference numbers on the trip confirmation screen.
Release 1.70
Tiered Cost Allocation Update
Limits have been removed for the number of tiered cost allocations displayed.
Release 1.65-1.66
Share Trip
Share Trip button has been added to the Trip Confirmation screen and the Held Trip Confirmation screens to making it even easier to share upcoming or held trip details via email.
Elite Car Class
Elite car classes have been added to the car rental filters and in the car rental descriptions.
Release 1.63-1.64
Trip Alignment
If a traveler changes the date of the flight, they will be alerted that any associated car or hotel bookings are no longer aligned. Travelers will have the option to update car and hotel reservations to accommodate new flight dates.
Airport Change on Flight Search Results
Search results are updated to highlight when a flight option has a change at a different airport located in the same city. This update is visible throughout the booking flow.
Release 1.60
Booking Not Allowed
A Booking Not Allowed notice will appear when travelers select an out of policy flight, based on a site’s display configuration.
Unused Tickets Details in Post Booking
When a traveler makes a booking using ticket credit, the price details section and Trip Cost summary screen have been updated to show that the credit has been applied.
Release 1.62
Hotel Error Messaging
Messages for hotel-only booking errors have been added, allowing travelers to continue to search for a different hotel or to start the search again.
Hold Trip Messaging
The held trip message has been updated to include the trip expiration date and time.
Release 1.59
Out of Policy Update
When an out of policy flight, car, or hotel is selected for a trip, travelers will be presented with the out of policy screen at checkout.
Offline Messaging
An offline alert will be displayed when travelers lose their internet connection during a search.
Release 1.58
Air Reprice Error Messaging
Messages for air reprice errors have been added, allowing travelers to continue to search for a different fare or to start the search again.
Cancel Trip Screen
Travelers can quickly review fare rules, car rental rules, and hotel room rate details on one screen.
Release 1.57
Hold Trip
Travelers can hold a trip from an iOS mobile device and continue booking their held trips* either on a mobile device or a desktop/browser.
*Based on site configuration.
Hotel Out of Policy Reason
If a hotel is out of policy, the reason will be displayed on each hotel rate card. Travelers will now be able to clearly see and understand why a specific room or hotel is out of policy.
Release 1.56
Car Trip Details
The trip details screen has been updated for car rentals to include the time, car vendor name and the pick up location address.
View Emergency Contact
Travelers can view their emergency contact on the Traveler Information screen.
Payment Summary Screen
The payment summary screen has been updated to include the day and date for each segment.
Release 1.55
Recent Searches
Travelers can view locations and dates for recent searches on the New Etta web experience and Etta Mobile.
Release 1.54
Car Rental Filter
Travelers can review which filters have been applied to their car rental search.
Release 1.53
Default Car Size
Etta will display only the default car size options in the car rental search results. Travelers can remove the filter if they want all car rental options displayed.
GDS PNR and Supplier Confirmation Numbers
Travelers can easily view, copy, and paste their trip GDS PNR and supplier confirmation numbers on the flight, hotel, and car rental detail pages.
Trip Status
Travelers can easily check on the status of their booking on the trip details page (i.e. Confirmed, Completed, Ticketed etc.).
Expired Credit Card for Hotel Payment
Travelers will be prompted to update their credit card if it expires before the hotel arrival date.
Release 1.50
EcoCheck Phase 2
As travelers reserve flights, hotels, and rental cars, EcoCheck provides accurate carbon emissions data and scores to help lower the environmental impact of your corporate travel program.
Office Location
When office locations are added to the site, travelers will be able to view their office location on the hotel map.
Release 1.51
Hotel Rate Cap
Travelers can view their company’s hotel rate caps when searching and shopping for hotels.
View and Book Held Trips
Travelers have the flexibility to view and continue booking held trips on desktop and Etta Mobile.
Release 1.48
Delegate Booking
Travel arrangers can book and manage trips on behalf of their delegated travelers anytime, anywhere.
Release 1.49
View Held Trips
Travelers can view trips that were placed on hold on the desktop site.
Add Passport
Travelers will now be able to add their passport details at checkout. If their passport is missing, they will be alerted to add their passport details.
Release 1.46
Delegate Booking
Travel arrangers can view and cancel trip details on behalf of their delegated travelers anytime, anywhere.
EcoCheck
As travelers reserve flights, hotels, and rental cars, EcoCheck provides accurate carbon emissions data and scores, to help lower the environmental impact of your corporate travel program.
Virtual Pay
Customers who have enabled Virtual Pay in their configuration will now be able to book and pay for hotel reservations using Virtual Pay.
Design Updates
- Travelers will now see their PNR Record Locator & Supplier Confirmation Number in the reservation success screen.
- Checkout flow has been updated to include “known traveler number” and “redress number” fields on the Traveler Information screen
Release 1.45
Car Rental Search Results Enhancement
The car rental search results page has been updated to clearly list airport and non-airport car rental locations. Travelers can easily identify airport and non-airport car rental locations on the car rental search results page.
Release 1.44
Delegate View
Travel Arrangers can now view the trips booked for all of their delegated travelers. The ability to book, modify, and cancel for delegates will follow shortly.
Release 1.43
Travelfusion Bags
Travelers can add a paid bag to their flight reservation and pay for it at checkout (applicable to some Travelfusion airlines).
Release 1.42
Split Cost Allocation
Travelers can now select up to two cost allocations per booking.
Release 1.40
Hotel Reservation Required
When the travel policy requires a hotel reservation for overnight trips, travelers will be presented with an out-of-policy alert at checkout.
Release 1.38
View Car Service Details
When users book a car service via the web app (desktop), they will now be able to view the details of that car service reservation in in their upcoming trips.
Release 1.34
Push Notification Deep-linking
Push notifications will now link travelers directly to the corresponding page (when applicable). This gives travelers easy access to the information that matters most – including flight changes, gate changes, flight cancellation, and more.
Release 1.33
Gender Marker Update
Travelers will now be presented with new gender marker options in the purchase page in the booking flow. With this update, travelers can see Mx. in the title dropdown list and non-binary/unspecified (x) in the gender dropdown list. The new gender marker option provides travelers and agencies consistency across travel documentation, TSA, and passport requirements.
Release 1.31
Design Update
We've made some design updates on the Upcoming Trip, Past Trip, and Canceled Trip pages.
Release 1.30
Modify Trip Update
The modify trip experience has been updated to display the trip name and trip booking reference (GDS PNR locator).
Car SafetyCheck Enhancement
Car SafetyCheck information will now be available in the trips section once the user has booked a trip. This update provides access to relevant safety information before and during their trip.
Release 1.29
Airline Filter Update
The airline filter has been updated to provide a better user experience when searching flights.
Release 1.28
Car SafetyCheck
Travelers can now view health and safety information from car rental companies. By providing health and safety information within the booking flow, travelers are guided to make safer choices when they book travel.
Release 1.26
Design Update
New designs are now available for the Review Itinerary page and the segment details on that page (Car Rental, Hotel, Flight).
Release 1.25
Unused Tickets
Unused tickets will be displayed on the profile page and within the search and booking flows. Unused tickets can be applied for the purchase of a new trip. That means you’ll be able to see any unused tickets available to you throughout the entire booking process.
Release 1.24
Design Update
The Upcoming Trip Itinerary page will display the hotel check-in and check-out dates instead of the entire duration of the trip.
Release 1.21
Hybrid Car Icon and Filter Option
Travelers can now easily search for more sustainable car options. In this release, we’ve added a hybrid icon in the car rental search page and an option to filter hybrid-only vehicles. With Etta, finding a hybrid car rental is now easier than ever.
Release 1.19
COVID-19 Data
Covid data is now available in Neighborhood Safetycheck. Travelers have access to number of new daily cases broken down by county, state, and country.
Release 1.18
Design Updates
We've made some design updates on the date picker, traveler information, and trip cost summary pages.
Release 1.17
Multi-Language support
You can now use Etta in English (UK), Portuguese and Danish in the app.
Back Page Shortcut
In all screens where there is a back option, the user can now swipe left to go to the last page.
Multi-Stop Indicators
Users will now be able to see how many stops they will have on a flight by looking at the dots in the center of the flight line between the 2 flight times.
Release 1.16
Multi-Language support
You can now use Etta in Finnish, Italian, French (Canada), French, Dutch and Spanish (Mexico) (more languages coming soon). To do this you can change the preferred language in your settings to one of these languages, alternatively, if your device is already in one of these languages then Etta should default to that language.
Release 1.14
Hotel Map Search
With hotel maps, travelers can simply switch from list view to map view when they are presented with their hotel search results. The map view helps travelers visualize the actual location of their hotel choices, making it easier for them to pick the right one.
Multi-Language support
You can now use Etta in German and Spanish. To do this you can change the preferred language in your settings to one of these languages, alternatively, if your device is already in one of these languages then Etta should default to that language.
Release 1.13
Filter Update
Etta now maintains the user's filters from their outbound search and uses them again for the return search for specific filters. Filters: Airline, Number of Stops
Lower Price Alert
Etta now alerts you when the flight you have selected has lowered in price.
Neighborhood SafetyCheck
Neighborhood SafetyCheck is now available on the Etta mobile app. Neighborhood SafetyCheck provides detailed location summary pages showing property locations and overall safety assessment scores in seven safety categories.
Android Releases
Release 2024.06
Global Alerts
Alerts configured internally by Deem will display alerts for system maintenance or other issues and updates that impact all customers.
Release 2024.04
Multiple KTN and redress numbers now available at checkout
Users can now see their KTN and Redress numbers or add new ones during checkout.
Basic economy fares can now be blocked, if required by company
Search results will inform users that basic economy fares are unavailable due to company settings.
Release 2024.03
Electric Car Badge
Travelers can filter car rental search by electric vehicles to easily spot electric cars with the electric badge on the search results page.
Release 2023.12
Share Data with Airline
Travelers can choose to opt-in or opt-out of sharing their contact information with the airline they are booking.
Expand Non-stop Flight Search
When there are no results in a non-stop flight search within a certain time range, the time range will be expanded to “anytime” to expand the search. Travelers will see all options available for non-stop flights, even if it’s outside their specified time range.
Release 2023.11
Service Fee Labels
Sites can be configured to display custom transaction fee labels to callout extra agency service fees.
Unused Tickets
The unused ticket icon is now displayed at the fare level. Travelers will see when they have unused tickets that can be applied to the fare they are looking at.
Release 2023.10
Cost Allocation Enhancement
Travelers can now scroll to view all cost allocations. Travelers will be able to find their cost allocation without having to use the search feature.
Partial Trip Confirmation Screen
The trip confirmation screen highlights when a segment is not fully booked.
Release 2023.7
Hotel Error Messaging
Messaging for hotel-only booking errors have been added, allowing travelers to continue to search for a different hotel or to start the search again.
Block Basic Economy
Travelers will see enhanced messaging when they select a fare that is not available due to their company’s site configuration.
Operated Airline Name
Operated by Airline is displayed on the search result cards.
Automated Ticket Exchange for Return/Next Flight
After a trip starts (outbound flight), travelers will be able to make changes to their next or return flight.
Trip Alignment
If a traveler changes the date of the flight, they will be alerted that any associated car or hotel bookings are no longer aligned. Travelers will have the option to update car and hotel reservations to accommodate new flight dates.
New User
When a new user logs in using Android for the first time, they will be redirected to Classic Deem for new account registration.
Release 2023.4
Support Screen
Travelers can access new Help Center support articles for detailed information.
Cancel Trip Screen
The Cancel Trip screen now includes links to fare rules, hotel room rate details, and car rental rules.
TSA Prohibited Items
Travelers will be presented with details regarding TSA prohibited items and a traveler acknowledgement screen when adding a flight to an itinerary.
Booking Not Allowed
A booking not allowed screen will be displayed when travelers select an out of policy flight, based on a site’s display configuration.
Trip Name Change (Post Booking)
Travelers will be able to update their trip name and provide other details before and after booking.
Traveler Email Addresses
Travel arrangers can quickly locate an accurate email address when entering delegate mode.
Trip Planner Calendar
The trip planner calendar has been updated to show only permissible dates that are within the GDS limit.
Release 2023.3
Hotel Out of Policy Reason
If a hotel is out of policy, the reason will be displayed on each hotel rate card. Travelers will now be able to clearly see and understand why a specific room or hotel is out of policy.
Air Reprice Error Messaging
Messages for air reprice errors have been improved, allowing travelers to continue to search for a different fare or to start the search again.
Release 2023.2
Unused Tickets Opt in/out
Travelers will be able to opt-out of applying unused tickets credit at checkout and will be able to select a different method of payment.
Guest Booking
Travel arrangers can book on behalf of the guest or invite a guest to book a trip themselves.
Release 2023.1
Hold Trip
Travelers can hold their trip from their Android mobile device and continue booking their held trips* either their Android mobile device or on desktop/browser.
Design Updates
- Post-booking button behavior is now aligned with desktop/browser experience.
- Display Held Trips and Unused Tickets are now based on the configuration setting.
- The card number field has been disabled in the edit card screen to prevent travelers from editing their card number.
- Tap highlights have been added for search forms, search results, trip lists, trip details, and review trip pages.
Release 2022.11
Profile & Support Screen Update
Tap highlights have been added to the profile and support screens.
Fare Details Update
Travelers can view cabin class information on the fare details card for an improved shopping experience.
Flight Details Update
The flight details screen has been updated to include flight on-time percentage, flight duration, and number of stops.
Multi-City Trip Change Enhancement
Travelers can modify their existing car rental and hotel reservations for multi-city trips. Travelers can also add hotels or car rentals to a multi-city trip that only has flights booked.
Release 2022.10
Additional EcoCheck CO2 Comparison
“Number of smartphone charges” has been added as a CO2 comparison on the EcoCheck details page.
TravelFusion Baggage Selection
Travelers will be able to save time when they add and pay for their baggage at checkout when booking a Travelfusion carrier. This is available for one-way trips. Round-trip and multi-city will be available soon.
Multi-City Trip Change Enhancement
Travelers can modify their existing car rental and hotel reservations for multi-city trips. Travelers can also add hotel or car rental to a multi-city trip that only has flights booked.
Display Operating Airlines
Operating airlines will be displayed on the search results page, review trip page, and the trip details page (when available). Travelers will be able to see if their flight is operated by another airline.
Design Updates
- Confirmation screen updated to include Etta reference number, vendor confirmation number, and PNR record locator.
- Hotel detail screen has been updated to include out of policy reason
Release 2022.9
Additional EcoCheck CO2 Comparison
Number of smartphone charges have been added to the EcoCheck details page. Travelers have access to reliable CO2 information to help them make more sustainable choices.
Recent Searches
Travelers can view and select from their last four searches. Recent searches will be displayed in the recent searches section.
Release 2022.8
Hotel Rate Cap
Travelers can view hotel rate caps (per diems) on the hotel search results page.
Release 2022.7
Hotel Reservation Required
When the travel policy requires a hotel reservation for overnight trips, travelers will be presented with an out-of-policy alert at checkout.
View Held Trips
Travelers can view trips that were placed on hold from desktop.
Release 2022.6
Design Updates
We've made some design updates to the Trip Confirmation, Review Trip, and Checkout pages:
- Share trip icon and book another trip button have been added to the Trip Confirmation page.
- The Review Trip and Checkout pages have been updated to include number of days and dates for each segment.
Release 2022.5
Push Notification Deep-linking
Push notifications will now link travelers directly to the corresponding page (when applicable). This gives travelers easy access to the information that matters most – including flight changes, gate changes, flight cancellation, and more.
EcoCheck
As travelers reserve flights, hotels, and rental cars, EcoCheck provides accurate carbon emissions data and scores, helping to lower the environmental impact of corporate travel programs.
Release 2022.4
Virtual Pay on Android
Customers with Virtual Pay enabled on their site will be able to book hotels using the Virtual Pay option during checkout.
Car SafetyCheck Enhancement
Car SafetyCheck information will now be available in the trips section once the user has booked a trip. This update provides access to relevant safety information before and during their trip.
Push Notifications
Push notifications have been enabled for flight status updates.
Release 2022.3
Gender Marker Update
Travelers will now be presented with new gender marker options in the purchase page in the booking flow. With this update, travelers can see Mx. in the title dropdown list and non-binary/unspecified (x) in the gender dropdown list. The new gender marker option provides travelers and agencies consistency across travel documentation, TSA, and passport requirements.
Hybrid Car Rental Icon
The hybrid icon has been added to the car rental experience on Android. The hybrid icon is displayed on the car rental search results, car rental detail, review trip car rental detail, and on the post booking car rental detail screens. Travelers will also be able to filter by hybrid fuel type.
Fare Forfeiture Price
The fare forfeiture price is now shown in the Trip Cost Summary and Payment Summary screens
Flight Card Update
Layover information will now be shown in the flight card in the search results and in the flight detail view
Release 2022.2
Unused Tickets
Unused tickets will be displayed on the profile page and within the search and booking flows. Travelers will be able to see any unused tickets available to them throughout the entire booking process. Unused tickets can be applied for the purchase of a new trip.
Delegate Booking
Travel Arrangers can book, modify, and cancel trips for other travelers.
Release 2022.1
Multi-Language Support
Etta Android now supports multiple languages. The list of languages include Danish, Dutch, Finnish, French Canada, French , German, Italian, Norwegian, Portuguese, Spanish (Mexican), Spanish (Spain), Swedish and English UK languages.
Design Updates
- Flight search results now honor company configuration for default sort order.
- Number of nights stay is now displayed in the hotel check-in card in post booking.
Release 2012.12
Multi City Flights Booking
Travelers can now book up to six cities per trip with multi-city flights.
Car SafetyCheck
Travelers can view health and safety information from car rental companies.
View Car Service and Rail Reservations
Travelers can now view upcoming Car Service and Rail reservations.
Design Updates
We've made some design updates to the flight results, checkout, review trip, trip cost summary, post booking, and car rental pages.
- Flight Search Results are now sorted based on the config setting of the company.
- Users can see their KTN and Redress number on checkout page and add them in case they are missing from profile.
- Travelers can now add and manage their passport information during the booking flow.-A duplicate trip warning will appear on the Review Trip Page to flag duplicate trips.
- Display a line for each hotel and car reservation when multiple reservations are included in the booking.
- Car rental company logos are now displayed when multiple car rental companies are available in the same pick-up/drop-off location.
- Travelers can now view the flight information in the details modal by default, without tapping on the Show Details button.
Release 2021.11
Air SafetyCheck
Travelers will be ready for any airline policy to keep their trip running smooth. With Air SafetyCheck on mobile, travelers have access to airline-specific safety information including mask requirements, blocked seats, capacity cap, and more.
Neighborhood SafetyCheck with Covid-19 Data
Travelers can find a safe neighborhood to ensure a great trip, even when they’re resting. Neighborhood SafetyCheck provides detailed location summary pages showing property locations, overall safety assessment scores in seven safety categories, and the number of new daily Covid-19 cases broken down by county, state, and country.
Travelfusion Booking
Travelers have access to global low-cost carriers through Travelfusion
Single One-Time Payment Card Option
Travelers can use a credit card for a one-time only transaction - without saving the credit card to their profile.
Post Booking Seat Change
Travelers can change their seat selection even after the trip is already booked (when cost allocation is not enabled).
Redress and Known Traveler Number
Redress and KTN have been added in the traveler profile.
Duplicate Trip
Travelers will see a message informing them about duplicate trips or conflict with trip dates that are already booked.
Release 2021.10
Single Sign On (SSO)
Customers that already have SSO enabled for mobile will be able to access Etta for Android via SSO. To activate SSO on Etta for Android, please contact Deem Customer Success or your TMC partner for assistance.
Hotel Name Search
Travelers can now search for a hotel by name.
Credit Card Search
Travelers can now search for a credit card in the checkout process by typing the card name or last digits of the card.
Pre-search Custom Fields
Travelers only have to fill in the pre-search custom fields once per trip instead of on every search page.
Design Updates
We've made some design updates to the calendar view, flight details page, and to selected filters.
- Days of the week have been added to the calendar view.
- Flight fare cards are now displayed in increasing price order.
- Selected filters are now shown at the top of the list in the filter screens.
Deem Platform Releases
Release 2024.8
New languages now available
Users can now access Deem in the following languages: German, Spanish, Mexican Spanish, French and Italian.
Release 2024.06
Global Alerts
Alerts configured internally by Deem will display alerts for system maintenance or other issues and updates that impact all customers.
Release 2024.04
Multiple KTN and redress numbers now available at checkout
Users can now see their KTN and Redress numbers or add new ones during checkout.
Basic economy fares can now be blocked, if required by company
Search results will inform users that basic economy fares are unavailable due to company settings.
Release 2024.2.1
Violations Field Available in PNR XML
Travel administrators can now view the violations field in the PNR XML.
Release 2024.2.2
KTN and Redress Numbers for Multiple Travelers
KTN and redress numbers can be included in multi-passenger bookings.
Penn Station Name Update
The name of Penn Station has been updated to Moynihan Train Hall.
Release 2024.1.1
Change Flow Enhancement
Travelers now have the option to select and save a seat during the change flow for optimized visibility throughout the change flow.
Private Rate Code for Schedule Search
A private rate code from an airline private rates configuration will be used for pricing results in a schedule search.
Release 2023 12.1
GroundSpan Passive Segment
GroundSpan passive car segments are viewable in the traveler’s itinerary and calendar. Travelers can view a full itinerary, including their car service reservations booked on GroundSpan.
Release 2023.11.1
Change Flow Update
The “schedule search” toggle on the search results page is disabled within the change flow. “Only price search” is now an available option in the change flow.
gdsProfileId Field
The gdsProfileId field is now viewable in the dashboard. Users can review the gdsProfileId field without exporting its XML file.
Default Payment Card
The correct form of payment is applied for each individual service in the checkout flow for held trips.
Rate Types
Configuration to read rate-types (e.g. GOV) for Amadeus users is now available. Discount rates for rate-type configurations will be honored.
Air Canada
Travelers can now view and book Air Canada fares — including NDC content — through Travelfusion.
Schedule Search
Schedule search now works for sites that have Southwest Direct Access (SDA) enabled. Travelers can search for flights based on departure or arrival times, and on fares.
Release 2023.10.2
Sabre BFM Search Improvements: Airline Private Rates
An extra search query is sent to Sabre when an airline private rate is configured. This update improves flight availability and fare diversity
Sabre BFM Search Improvements: Flag Carriers
An extra search query will be sent to Sabre for each US domestic carrier: AA, DL, UA, AS, B6, WN. This ensures all flight schedules for each of these carriers are available in the results set.
Release 2023.10.1
Change Flow Enhancement
Interline itineraries will no longer be returned in the change flow. Travelers will only see eligible exchange options.
Release 2023.8.2
gdsCode Field
The gdsCode field is now available in the user profile.
TravelRecordLocator Field
A support ticket is no longer required to expose the TravelerRecordLocator field.
Sabre CSL Hotel Error Handling
Hotel error handling for Sabre CSL has been upgraded for a better user experience.
Release 2023.9.1
SBD Airport
Flights to and from SBD are now bookable.
Vistara Cabin Class Mapping
All classes of service offered by Vistara are mapped to proper cabin classes in Deem.
Release 5.2 and 6.1
GDS Branded Fare Codes
Sabre and Amadeus sites will be updated to price and store fares using GDS branded fare codes starting July 5, 2023.
Different Fare Tier
Travelers can book different fare tiers in one itinerary.
Amadeus PNR Edits
Travel agents and managers can add special characters in Amadeus edits.
Reprice Error Update
When a traveler is returned to the search results page after a reprice error, the flight that failed will be marked as unavailable.
Lowest Fare in USD
The lowest fare will be defaulted in USD when results contain multiple currencies.
Hotel Change in Multi-City Booking
Travelers can change a hotel reservation in a multi-city booking.
Booking.com
Travelers are able to purchase Booking.com hotels with a site card.
UpdateCar Service Confirmation Improvements
Details on the confirmation email for car service reservations have been improved.
Car Rental Search
Secondary car rental vendors will be searched when the primary vendor is not available at an airport location.
Release 2023.4.2
KTN Expiry EmailsKTN
Deactivated users will no longer receive KTN expiration emails.
Expiration Date
Expiration date is no longer mandatory for KTN numbers.
American Airlines NDC via Travelfusion
American Airlines NDC is now available through Travelfusion.
Travelfusion PNR Offline Sync
Travelfusion PNRs will be synched to acquire offline changes.
American Airlines Frequent Flyer
American Airlines frequent flyer numbers will be transmitted to Travelfusion for AA NDC bookings.
Release 2023.4.1
Virtual Pay for Multi-Hotel Bookings
Travelers with virtual pay set up will be able to use virtual pay for multiple hotels in a multi-city booking.
Virtual Pay Cancellations
Virtual pay transactions are canceled when a user cancels a hotel booking.
Branded Fares Update
Travelers will have access to more branded fares and improved pricing accuracy.
American Airlines and Delta Airlines Business Class
Upper cabin pricing has been enhanced for American Airlines and Delta Airlines.
Instant Purchase Update
Only instant purchase carriers will be shown for inbound after a user selects an instant purchase for outbound.
Schedule Search Update
Branded fare pricing won’t be used when a traveler uses Schedule Search.
Release 2023.3.1
Hotel Cancellation Time
The hotel cancellation time has been updated to show 11:59pm instead of 12:00am. Travelers can access the correct hotel cancellation time.
Release 2023.2.2
Travelfusion Multi-Fares
Travelers can view and select from multiple fare types for Travelfusion carriers.
Refundable Fares Enhancement
Refundable fares are placed in the refundable fare tab, even when the brand is typically non-refundable.
Release 2022.11.2
Hotel Room Bed Type
Travelers will see accurate hotel room bed type information in hotel search results.
Guest Traveler KTN Number
Guest travelers will not need to re-enter their KTN number when they purchase a held trip.
AeroMexico Branded Fares
Travelers will be able to view branded fares as they shop with AeroMexico.
Virtual Pay Area Code
Virtual Pay transactions will provide Conferma with reliable, error-free area codes for fax numbers.
Duplicate Booking Alert
Travelers will see an alert to help prevent them from double booking one-way and multi-city trips.
Additional Hotel AmenIties
Travelers will be able to request additional hotel amenities. Including hypoallergenic bedding, extra pillows, and extra towels.
Out of Policy Reason Code in PNR
Travel Managers can edit the PNR to include out of policy reason codes.
SureStay Hotels Now Available
Travelers can search for and book hotels from the SureStay hotel chain.
Ariston Pessoa Regional Airport (JJD) Now Available
Travelers can search for and book flights to and from Ariston Pessoa Regional Airport (JJD).
Release 2022.11
Remove Delegates Shortcut
Travel admins can save time by using the HR feed to remove delegates.
Unused Tickets for Vistara
Air Vistara unused tickets can now be uploaded and redeemed on Deem.
Pin Seat for Amadeus
Amadeus customers now have access to the Pin Seat feature. Pin Seat allows travelers to temporarily select and hold multiple seats while they cross shop.
Branded Fares Enhancement
Additional branded fares have been added for Alaska Airlines and JetBlue.
Amadeus Profile Update
The TravelerRecordLocator profile field has been added to the Amadeus profile schema.
GOL Airlines Removed
GOL Airlines have been removed for Apollo subscribers.
Elite Vehicle Badge
Elite badges have been added in the car rental results page to help highlight elite vehicles types.
Transavia Airlines Now Available
Transavia Airlines is available as a TravelFusion ancillary carrier.
Release 2022.10
Avid Hotels Added to IHG Hotel Brand
Avid hotels have been added to the IHG hotel brand. Travelers can now search for and book Avid hotels.
Country Code Added to CTCM
Country codes will be included in the customer mobile phone number (CTCM) in the emergency contact for special service requests (SSR) messages.
United Airlines and Key Lime Air Interline Agreement
Interline agreement between United Airlines and Key Lime Air is now available. Travelers can now book both airlines together in one booking.
Branded Fares for Scandinavian Airlines
Branded fares are now available for Scandinavian Airlines. Travelers can now search and book branded fares for Scandinavian Airlines.
Copa Airlines Removed from Apollo and Worldspan
Copa Airlines has been removed from Apollo and Worldspan. Travelers will no longer see Copa Airlines on the flight search results page.
Disable Split Ticketing for Same Carrier
Split Ticketing will not be offered when booking with the same carrier for a roundtrip flight. This update prevents travelers from being denied when boarding with two tickets that are issued for the same carrier in one PNR. Contact Deem customer support to enable this configuration.
Release 2022.8 and 2022.9
Travelfusion Airlines
Flair, Swoop, and Avelo airlines have been added to Travelfusion.
Branded Fares
Travelers can view and select from multiple branded fare tiers for Lot Airlines, Scandinavian Airlines, Singapore Airlines, and EL AL Isreal Airlines.
Book Again for Private Rate Hotels
Travelers can use the Book Again feature for itineraries that include a private rate hotel.
Motto by Hilton Hotel Chain
Motto by Hilton hotel chain will now appear in Hilton Superbrands when filtering by hotel brands.
Pet Friendly Amenity
Travelers can now filter and book hotels that are pet-friendly.
Branded Fares for Singapore Airlines (SQ)
Travelers can view and select from multiple branded fare tiers for Singapore Airlines (SQ).
Release 2022.6 and 2022.7
Southwest Fares Available in Google ITA
Southwest content is now available through Google ITA. Southwest searches via Google ITA provides:
- Full fare details for changed or canceled flights
- Automated Ticket Exchange for Sabre
- Improved search experience
- Available for booking with all GDS
- Split Ticketing (i.e. Southwest paired with another carrier)
- Support for negotiated fares
*Site Admin Experience: To enable Southwest searches on Google ITA, remove Southwest Direct Access (SDA) or Southwest GDS configurations from your Agency Settings.
Split Ticketing in Multi-City Flights
Travelers now have access to split ticketing while searching/booking for multi-city trips.
Flight Cancellation Report
Customers can now access the Reports tab in the site dashboard to request a ‘Flight Cancellation’ report for travelers.
- Admin Report permissions are required for this task.
Branded Fare Pricing for Additional Carriers
Branded Fare pricing is now available for Air Transat (TS), Scandiavian Airlines (SK), and Phillippine Airlines (PR).
- For Sabre and Amadeus users only.
Branded Fare Pricing for Existing Carriers
Additional Branded Fares have been added for Qantas Airlines (QF), United Airlines, and Delta Airlines (DL).
- For Sabre and Amadeus users only.
Premium Economy for LOT Polish Airlines
Travelers will now have access to search for Premium Economy fares on LOT Polish Airlines (LO).
Interline Ticketing: American Airlines & Alaska Airlines
American Airlines and Alaskan Airlines can now be combined in a single ticket scenario where split ticketing is not enable.
Release 2022.5
Hybrid Car Rentals
The hybrid rental car badge is now displayed on all the pages of the booking flow. Travelers will see if they have selected a hybrid car rental option on all stages of the booking flow.
Release 2022.4
Split Ticket Itinerary Cancellation
Deem now supports cancellation of split ticket itineraries. With this enhancement, travelers will see their unused tickets immediately after cancellation of an itinerary with split ticketing.
Flight Search Results Update
Sites that have the standard fare tier blocked will default to the standard flex fare tier. Travelers will see the right in-policy options for their flight results.
Release 2022.3
Amadeus - Special Service Request added to PNR
Special Service Request (SSR) remarks with traveler contact information has been added to PNR. Travelers will see SSR remarks with their contact information.
Split Ticketing - Trip Cancellation
Travelers will now be able to cancel a trip with split tickets.
Split ticketing - Ticket Value
Travelers will now see the ticket value for non-validated unused tickets on the Trip Cost Summary section on the Trip Review and Purchase Trip pages.
Release 2022.2
Profile Update
An additional gender marker and title have been added to the account pages. This update allows for traveler and agency consistency across all forms of traveler identification and documentation required for TSA verification.
- Title option - Mx.
- Gender marker option - Non-binary/Unspecified ( X )
- If applicable, allowed changes on the purchase page will also reflect the new title and gender options at the time of purchase
- No configuration changes are required to display the new options
- Custom PNR Edits and Profile Synch may need to be adjusted to capture the new values
Branded Fares for Calm Air and Alaska Airlines
Travelers will see branded fare information for Calm Air and Alaska Airlines.
Fare Tier Update for Air
Travelers will only see Flex fares and higher fares that allow for advance seats without a fee.
Release 2021.9 and 2021.10
KTN and Redress number expiration date alerts
Travelers with KTN and Redress numbers will now be able to add an expiration date and receive expiration alerts 30 days prior to expiry.
Amadeus Car Rental
Travelers will now be able to select/book specific special equipments while booking car rental with specific vendors in Amadeus GDS.
Trip Cost Summary
Travelers will no longer see Trip Cost Summary with ‘Payable Later’ option for hotel or car reservation on a canceled itinerary.
Release 2021.7 and 2021.8
Logi Reporting
Logi reporting will be available for all sites by default. Customers will now have access to reporting by default.
Single-Use Credit Card
We have updated the system to allow travelers booking via the Deem mobile application to use single-use credit card for their booking. Travelers should now be able to add single-use credit card with billing address information successfully.
Amadeus Hotel Bookings
We have updated the system to allow Amadeus users to search for a new hotel, when the original hotel booking fails due to lack of loyalty number. Travelers will now be able to select a new hotel, when the original booking fails due to lack of loyalty number.
Amadeus Car Shopping
We have updated the system to allow Amadeus users to search for a new rental car, when they are unable to book the selected car. Travelers will now be able to select a new rental car, when the original booking fails.